Service Management

Business & IT Service Management specialist with extensive experience in business process, solution architecture, ITIL, SACM, ITSM, ITOM, SAM, governance, documentation, workflow automation and security across multiple industry sectors and service management toolsets.

BMC Software – Remedy, ServiceNow, FrontRange Solutions, CA Technologies, HP, IBM, LANDesk, Symphony Summit.

Highly focused on delivering value and quality services via continual improvement of skills, capabilities and use of best practice methodologies.

Specialties:
IT training, technical/support, and implementation services,
ITIL Service Management, SACM, Service Level Management, Service Request Management, Process/Workflow Design, Business Analysis, End to end IT Infrastructure, Telecommunications Services, Internet and Web Services (Design, Management and Development), TDP, Agile