Implement ITAM policy, process, procedures and capability on BMC Helix platform for financial services sector leading organisation to enable them to meet and comply with APRA governance and regulatory requirements.

Provision of Asset & Inventory Management and Field Service Management architect, including process, procedures and classification of asset classes for Fire Rescue Victoria as part of their move to ServiceNow for Asset Management and Field Service Management

Provision of Program Solution Architect role to major financial organisation to ensure alignment between Service Management uplift and the organisations Reference Architecture and providing governance to ensure the service management transformation is implemented in line with the toolset, business processes and industry best practices.

Successful relocation of existing BMC Remedy in-house implementation with many customisations to the BMC SaaS/PaaS Helix platform for major Victorian Government department.

Review and enhance IT implementation for major non-profit Insurance Brokerage, focusing on security, privacy and external access to systems.  Establish DRP and BCP for all technology systems.

As part of transferring the existing NAB Remedy system to ServiceNow, establish a global CMDB and SACM capability along with automated discovery across multiple networks, vendors and technologies.

Facilitation of review of work practices and existing service management systems in use by VicTrack and conduct of workshops to ascertain process alignment with industry standards and best practice.

Transformation of Service Management capabilities in ANZ Bank from an on-premise system to ServiceNow.

Provision of governance, quality assurance and best practice application for the ServiceNow implementation by Telstra NBN+ to support their GetHelp customer service management capability.

Provision of Business Analysis and Service Management expertise to specific projects within Telstra GES.  Successfully delivered phase 1 of the Global OneSD (One Service Desk) project which extends service management capabilities between Australian and global Telstra operations (Hong Kong, UK, Japan). Also provided systems expertise to the Sustain IT project which is improving capabilities, systems and processes within Telstra. (Toolsets involved; Remedy, ServiceNow, HP SM)

Built SACM Function and uplifted SACM team, Designed and implemented CMDB capability in ServiceNow at Orica in 2014. (Toolsets involved; Remedy, ServiceNow)

Built Data Management Team that migrated/generated foundation and CMDB data (for the NAB Global Enterprise SIM Program) to single data model with normalisation, reconciliation and governance policies/processes. (Toolsets involved; Remedy, ServiceNow)

Worked in significant enterprise service management projects with Telstra to provide a single ITSM platform to support Telstra enterprise customers.  This included working directly with Telstra customers such as Qantas, Commonwealth Bank, Westpac, Australia Post to map data requirements and integration paths.

Established International Networking Solutions (INS) as a Remedy VAR, built the Remedy team of consultants, developers and support personnel and then managed this team as well as all professional services Australia wide.

Assisted AusMosys in attaining their Value Added Reseller status with Remedy Corporation.  AusMosys was the first VAR to be accredited in Australia in 1996.

Established Quality Assurance and TQM practices for AAP Communications Service and subsequently qualifying as an ISO9001 Auditor to apply these learnings for AAPCS customers.

Installed first instance of Novell Network in Australia in 1990.